Shipping & Delivery
Shipping & Delivery
How do I make a claim on my delivery?
If you receive a defective or incorrectly shipped item, Bjelin will be responsible for the transport costs in the event of a ... (Read more)
The plank that is visible in the package does not look like the floor I have ordered, what has happened?
To protect the floor surface in the packages with Hardened wood, the top plank is turned upside down. It is thus the undersid... (Read more)
Can I order goods abroad?
Yes. In our Nordic countries, we have Bjelin branches and many retailers who can help with ordering and delivery. For countri... (Read more)
How long is the delivery time when I order goods from Bjelin?
Items in our warehouse are shipped from us within 1-3 working days. Orders received before 09.00 during a working day regardi... (Read more)
I live on an island - do you deliver there?
Deliveries to Gotland, Sweden take place with regular car transport at no extra cost, but the delivery time can be somewhat d... (Read more)
What are the shipping costs?
Free shipping (SEK 0). Valid within Sweden. For shipping outside of Sweden, contact Bjelin to get an estimate. Taxes, fees, a... (Read more)
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Returns & Complaints
- How do I make a claim on my delivery?
- The plank that is visible in the package does not look like the floor I have ordered, what has happened?
- I have returned goods to Bjelin. How is a refund from you carried out?
- My carpenter installed the floor, but I want to file a complaint after installation - how do I do this?
- What should I do if I want to return or exchange an item?