Returns & Complaints
Returns & Complaints
How do I make a claim on my delivery?
If you receive a defective or incorrectly shipped item, Bjelin will be responsible for the transport costs in the event of a ... (Read more)
The plank that is visible in the package does not look like the floor I have ordered, what has happened?
To protect the floor surface in the packages with Hardened wood, the top plank is turned upside down. It is thus the undersid... (Read more)
What is sapwood and does the floor have to have these lines?
Sapwood is an important structural component of wood and transports nutrients and water from the bark to the heartwood. It is... (Read more)
I have returned goods to Bjelin. How is a refund from you carried out?
Refunds are made primarily to your bank account, personal account, or to the same card used when purchasing the item. The ref... (Read more)
My carpenter installed the floor, but I want to file a complaint after installation - how do I do this?
A complaint can take time, which is why you should take it easy and not do anything hasty. Of course, it can be frustrating i... (Read more)
What should I do if I want to return or exchange an item?
As a private individual, you have a full right of returning your order for 30 days after you have received the item. Of cours... (Read more)
All categories
Returns & Complaints
- How do I make a claim on my delivery?
- The plank that is visible in the package does not look like the floor I have ordered, what has happened?
- What is sapwood and does the floor have to have these lines?
- I have returned goods to Bjelin. How is a refund from you carried out?
- My carpenter installed the floor, but I want to file a complaint after installation - how do I do this?
- More